Orex Technologies provides the following Support options:
With regards to the "Service Contract" or "Per Incident basis" fees, we have the
following options available.
• Please note that these options are parts exclusive.
1. Per Incident Basis (Call-Out):
o Office hours support (9am till 5pm, not incl. Public holidays)
R250.00 per Hour, for first 4 hours. Part thereof for further support.
o After hours support (24x7x365)
R365.00 per hour, for first 3 hours. Part thereof for further support.
2. Service Contract:
o One onsite, Monthly inspection on an agreed date.
This inspection includes the following:
Ensure all PC's, Servers and/or Network devices are running
Ensure Backups are taking place properly and correctly.
Ensuring all services are running effectively and to satisfaction.
Analysis report of infrastructure. We will make suggestions and
recommendations where needed.
o Remote Maintenance of Machines and/or Telephonic support for
Remote assistance of PC's.
Only with Mac OS X, Unix, Linux or Windows XP Professional on
Internet connected Networks.
R1800 /month (Office Hours, 9am till 5pm, ex. Public holidays)
R2200 /month (incl. After Hours or Public holidays)
R2800 /month (incl. Standby and Callout; Full Technical Support
R19800 /annum (Office Hours, 9am till 5pm ex. Public holidays)
R24200 /annum (incl. After Hours or Public holidays)
R30800 /annum (incl. Standby and Callout; Full Technical
Support assistance 24x7x365)
Prices are exclusive of VAT.